Showing posts with label government. Show all posts
Showing posts with label government. Show all posts

Thursday, January 8, 2015

The Devil is in the Detail(s)

 

Another haul out. I only wish I got this much attention


I'd forgotten exactly how many details need to be accomplished before embarking on a cruising life.

But I'm being reminded very quickly and we've only begun to touch the tip of the iceberg.

Early in December I sent away for Wibur's pet permit to the Bahamas. We're still waiting for it but hopefully it will arrive before the end of February.

I knew my passport was due to expire in mid March (when we hope to already be in the Bahamas) and I probably should have renewed it awhile ago but of course I had to wait until it was nearly Christmas to take care of it. So, amid buying, wrapping, and shipping presents, I got a haircut and drove over to Walgreens in order to get the worst passport photo ever taken. The strange thing is, it didn't look that bad in the store and even stranger was how fast those fine people at the Passport center sent me my new book. I think when they saw how hideous that picture was they wanted it out of their office as quickly as possible.

Actually, this hideous picture is direct result of when Hans had to have his passport renewed a few years ago. Hans is a Canadian citizen and Canada's government has totally different hoops to jump through. Hans has done this several times over the years so we were both surprised when the Canadian government sent back his old book, his new picture, and a polite letter explaining that his request had been denied. Hans immediately called the number contained in the letter and asked for the polite lady who'd written it. Of course no one knew who she was (it would appear that all governments whether they be US or foreign, share the same policy; act baffled and if at all possible, do.not.help), so the buck was passed... again and again.

One young lady who really wanted to help (obviously new to the job) tried her absolute hardest and after placing Hans on hold several times informed him his best bet was to hire an attorney. In another attempt to be helpful, and right after Hans' reaction, she reeled of another phone number and hung up.

The man who answered the phone at the new number (an obviously seasoned government employee who hated his job, hated the world, and most of all hated Hans) was furious and before Hans could even explain why he was calling, shrieked "How did you get this number? Who gave you this number?" This was his stock phrase and he screamed it every time Hans tried to get a word in edgewise. "That person doesn't even exist! It's just a name they print on letters!" he yelled when Hans said he only wanted to talk to the lady who sent him the letter, and when Hans said that sounded kind of stupid, he got, "How did you get my number? No one's supposed to give out my number!" We never did figure out why he even has a phone if no one's permitted to call him but if I had money to burn I'd rent a bill-board and display his number (preferably along side a buxom beauty) for all to see.

So, the problem with Hans' passport? He smiled. And you're not supposed to smile on a Canadian passport.

A new picture of an unsmiling Hans was taken and a new passport was delivered.

 

Bearing the whole smile/don't smile issue in mind, the picture taker from Walgreen's and I decided to take no chances, so I didn't smile. I did smile on my last passport but since rules change all the time...

While we're staying in a motel while the Knotty Cat gets her bottom painted (among other costly things) we decided to get our local boater option (SVRS: small vessel reporting system) taken care of. Along with DTOPS (a $27.50 decal) we should be able to clear back into the United States quickly and efficiently, if and when, we ever leave. We had the DTOPS decal when we arrived back from the Bahamas back in 2011 but we still had to report to immigration within 24 hours. Supposedly with the added SVRS option we may only have to make a phone call. Hmmmm... I'm not holding my breath.

I won't go into the agonizing details of our trying to find the Office of Immigration via our GPS and Google maps, it's just too painful. But after many U-turns we finally called and a live person actually answered the phone and low and behold the office is located right beside the gift shop inside the airport. Within minutes the nicest lady in the world (and I mean super nice) issued us our official SVRS numbers (to be kept with our passports) and there was no charge.

Just before we left the motel for our visit to Immigration we pulled out our passports and layed them side by side. What a pair. With Hans' stern stare and my grumpy glower we make Bonnie and Clyde look like a couple of happy go lucky rascals.

Personally, I wouldn't let anyone who looks like us back into the country so I'm going to keep my fingers crossed on this one.

 

Someone looks like he enjoyed his hotel stay

 

 

 

 

 

Friday, September 23, 2011

A good hair day completely wasted...

A few days ago Hans and I went to get our new driver's licenses and Florida tags for our vehicles.

Three hours later we emerged with no licenses, only one new license plate, and nearly five hundred dollars poorer.

So how does something like this happen?

Even though we tried to be good citizens and went online to research what would be necessary to get everything done, it was a total waste of time and the fact that the government is involved is all the explanation I need.

We drove separately (Hans from work and me from home) walked in with our passports, PA driver's licenses, and smiles on our stupid naive faces.

We weren't there but a few minutes when we shot out the door, ran to our vehicles and sped back to the boat in order to dig up all the other documents that we apparently needed but were not listed on their web site. I dug through my files to see if I could find anything with my new address on it (and I needed at least two), and my social security card (I also took my birth certificate 'just in case', and of course they didn't want it). Since I'm a pack rat and keep most correspondence I was lucky enough to find two letters with my new address. Hans very nearly didn't as he saves nothing. But he did have a copy of our marina lease and a letter from his new bank.

We waved good bye to a very bewildered Wilbur who thought he was going with us, and zipped back to the center, only now in one car.

I was surprised that they let us go in together but I figure that's just because torturing two people at a time is more fun than one.

I barely passed my eye exam because my left contact is purposely weak (for reading) and my right contact is strong (for distance). Even after explaining this (very nicely and with a big smile I might add!), the employee , who shall be known as The Girl who Lost her Smile (I'm sure the government would be very proud of her) suspiciously asked me if I suffered from mono-vision. I wisely bit my tongue and didn't reply, "No, I'm just a blonde." because for some reason I didn't think it would go over very well.

She adjusted the machine, I passed, and then their link to the Social Security site went down. And just like that the whole world ground to a halt.

So this is what I want to know.

If my passport is good enough to get me through any airport in the world, why isn't it (along with my existing driver's license and two documents with my new address) good enough for me to get a new driver's license. Why is a simple piece of cardboard with nine numbers on it so stinking important. And before you all get in my grille about this, let's face it, if I had a fake passport and driver's license don't you think I'd already have a handle on a fake social security card?

Well, jeepers we said, until the Social Security site comes back up why don't we get those pesky license plates taken care of.

"Did you bring both vehicles?"

"Huh?"

"We can't issue new tags unless the vehicle is here."

Oh no!! No! Noooooooo!

We explained that we'd originally shown up with both vehicles but since we had to go back to the boat for documents we had no idea were originally needed, we felt it only reasonable that we return in just one car, and why the hell hadn't someone told us this!!!!!!!???????? When Hans asked if he could just do this by mail the clerk in the next cubicle snorted with laughter, and the Girl who Lost her Smile didn't even look up, kept stapling things, and said, "No."

By now Hans (who thought he was taking an hour or so off from his new job but now realized he'd been given a life sentence), had his head in his hands and said, "Okay then, get the car taken care of now and we'll worry about the SUV later."

"Can I bring the SUV in by myself?" I asked hopefully (and again with a huge smile) in an effort to keep Hans from taking any more time away from work.

"Only if he gives you power of attorney," replied The Girl who Lost her Smile as she shuffled through a mountain of paperwork, and let me tell you there is no comedian in the world who can outdo this lady with a deadpan delivery.

After a lot of clacking away at her keyboard we were finally presented with a lovely tin plate artistically adorned with oranges that probably cost all of twenty bucks, and she announced, "That'll be four hundred and eighty three dollars."

I thought Hans was going to have a stroke and by now no one was smiling.

You see, here in Florida, new registrations and plates are quite costly (oh yeah, and your car insurance rates double also).

After forking over his credit card (and let me tell you as a direct result of living in Florida, that baby is smoking!), letting everyone know that he'd never heard of anything so ludicrous, so stupid, and as far as he was concerned this was highway robbery, Hans asked if it would be okay if we sat in the waiting room just in case the Social Security web site came back to life before five PM.

We did.

And it didn't.

At ten minutes to five, The Girl who Lost her Smile called us back, once again gathered up all of our paperwork and clacked away some more at her computer. Then without a word she abandoned ship and left us to fend for ourselves.

I knew by then that we were going to leave without new licenses as it was now five o'clock and the government does not work overtime. Period.

Our girl finally came back and this time she had her supervisor with her. A great big supervisor who kindly apologized to us for the inconvenience and wouldn't we love to come back another time for round two? For some reason The Girl Who Lost her Smile hid behind him.

So now our car gets to sashay around with some over priced bling on her rear end and I wasted a perfectly good hair day for nothing!




All we could do was laugh, and here Hans and I drown our sorrows with a couple of Wilbur Wow Wows.










I dread having to go through that nightmare again.
And believe it or not, getting a library card is just as difficult and I still don't have one!